FREQUENTLY ASKED QUESTIONS WHATSAPP MARKETING APPLICATION
Wsappmass Wsappmass was created to operate worldwide. You can sign up from any country where WhatsApp operates. When you have WhatsApp running on your device, you can use our platform.
Wsappmass is a cloud solution for sending automated WhatsApp messages via the web. One of the most relevant benefits of Wsappmass is that it allows you to use WhatsApp and WhatsApp Web on multiple devices with a single account number.
No. Wsappmass is an independent service not approved or related to WhatsApp and Facebook.
Yes, thanks to our API you can design your own chatbot and use it to respond to customer requests
You can add as many numbers as you want. Each WhatsApp number corresponds to an instance of Wsappmass (exactly how it works for WhatsApp Web).
If you want to activate multiple numbers, you will need to activate multiple instances. You can also log out and return to Wsappmass with another number.
The important thing is to remember that each instance of Wsappmass has a WhatsApp number, but there are no limits to the accounts you can create in Wsappmass.
And remember that thanks to Wsappmass, you can use one WhatsApp number for multiple devices.
Help with Wsappmass functionalities (8)
1 – How to view the connection information of your Whatsapp device?
Connecting your mobile’s WhatsApp account greatly affects the quality of your connection. Good performance design will allow WhatsApp applications to send and receive messages much more efficiently.
A large part of the disconnection and slow signal transmission is the slow connection to your device.
2. Step 1: Go to the list of connected accounts and choose one
3. Step 2: choose to display the design information in the first menu
Your device information includes:
- Whatsapp version
- Operating system version
- Manufacturer of the mobile device
- Mobile device model
1 – How to use the features of Wsappmass?
Different features are available to you on Wsappmass to properly manage the strategy of your marketing campaigns on WhatsApp
1 The dashboard:
2 Features menu :
1- Chatbot for WhatsApp
Another cool feature that Wsappmass brings to you is the Chatbot. Find out which instant messages are available based on your customers’ needs. Your messages will be sent to the right people.
2 – Step 1: Select the chatbot in the features menu
3 – Step 2: Create Chatbot Message Templates
Configure message templates based on keywords sent by customers.
You can choose 2 types that match the keywords:
The message contains the keyword
The message contains the entire keyword
You can enter multiple keywords for the same message body.
1 – WhatsApp Live Chat on Wsappmass
With this outstanding feature of Wsappmass, you can take care of customers. You won’t need to send and receive messages through your phone.
Note: your phone must still be connected to the Internet.
3. Step 2: Select the Chats menu
1 – Bulk messaging software by WhatsApp version 2021
Using a mass messaging app is generally not accepted by WhatsApp, but if you are used to sending messages with useful content to your users and your account reputation, you can send thousands of messages a day without being locked.
We recommend that you use multiple accounts with a variety of content. The sending time should be a bit long but then messaging to customers will be extremely easy for you.
2 – Step 1: in the menu, select the Mass messages function
3. Step 2: Create a list of customers to send messages to
You can create different contact lists to use in all accounts. This way you can categorize your target according to the content of the message you send.
In each list of account numbers will be unique.
4. Step 3: Create a campaign
To create a campaign for sending WhatsApp mass messages, choose the menu “create a campaign” and follow the steps:
Name the campaign
- Select the list of contacts who should receive the message
- Create message content
- Define the sending schedule and the interval per message (in minutes)
5. Step 4: Manage all mass messages campaigns
To review the campaigns and their performance, select the “Calendars” menu. We can then see:
- The effectiveness of each campaign
- Pause the campaign
- Delete campaign
1 – How to know which WhatsApp account is still connected on Wsappmass
Whatsapp works through your online WhatsApp account on your mobile. All actions are done through your phone, then the system will update the information. Therefore, the disconnection often occurs and you need to reconnect your account with Wsappmass.
2. Step 1: Select the Account Manager menu
3. Step 2: Check the list of connected WhatsApp accounts
When your phone is logged out or logged in on another device, the system will be logged out of the account. Therefore, to continue using the features of Wsappmass, you need to reconnect the WhatsApp account in the event of system failure.
2. 1. How to connect a WhatsApp Marketing Tool account to Wsappmass?
To connect your WhatsApp account with Wsappmass marketing platform, just use your phone with WhatsApp account login and scan the QR code on your Whatsapp application.
You can connect remotely by sending a Qr-code image to the user to connect.
The time for you to connect Qr-code is 15 seconds
2. Step 1: Create an account and choose a plan on Wsappmass.com
3. Step 2: Select the WhatsApp menu
Choose the WhatsApp marketing function on the Wsappmass platform
4. Step 3: choose to add an account
Select the plus sign on the left to add a new WhatsApp account
You can add an unlimited number of accounts depending on your server configuration.
5. Step 4: Scan the QR code on your Whatsapp app
The time for you to log into your Whatsapp account with the QR code is 15 seconds. Take advantage of this time to send remote connection images if necessary.
6. List of accounts added
The list of accounts after login will be on the left.
Keep your phone connected
The tool connects to your phone to synchronize messages. To reduce data usage, connect your phone to Wi-Fi.
1 – WhatsApp autoresponder
2. Step 1: Select the auto answer feature from the feature menu
3. Step 2: Create an automatic reply message
You can create an auto responder that includes text and an image. This is meant to be a welcome message when someone sends you a message.
The time interval between two messages is defined in the tab: Resend message only after (in minutes)